STRONG WORK ETHICS….
“In May 2013, we hired Cindy and Gilbert of Total Home to help us with tasks needed to move us into our new home. Cindy did excellent research on locating the cupboard hardware shelving and Gilbert was excellent in installing the shelving units as well as removing and installing two new toilets and enlarging a small stone patio.
We found Cindy and Gilbert to be very helpful and willing to take on any work we requested in a timely manner. The work area was always left clean and tidy. They have a strong work ethic and we would have no hesitation in recommending them.”
Kitty & Pam
CERTIFIED WITH KUDOS…
“Cindy is a star student, her natural ability to see space planning, colour coordinating and implementing comes naturally to her which makes teaching a breeze. I know Cindy will do very well in her Total Home business as her skills will outshine those in her local area. Good luck Cindy.”
Kristy Morrison APSD Master Trainer for Canada.
“Gilbert was always punctual, stayed on budget (despite many changes of plans on our part!), his quality of work was far above average, and he was always friendly… even working thru the heat wave with no AC.”
Lisa – Ottawa, Ontario
SOLD FAST with MULTIPLE OFFERS…
“Total Home completed a full set of services to prepare our home for sale. We currently live in London, UK but the house we are selling is in Ottawa, Canada. Total Home took care of absolutely everything from painting, refinishing the floors, packing, staging, arranging for storage, cleaning and clear out of the remaining personal items. They worked with our tenants, our real estate agent team to come up with a strategy to stage our house and were 100% reliable when it came to delivering on everything that needed to be done. Our house sold in less than 24 hours with multiple offers, and the house had never looked better. We gave over complete control to the total home team and they did not disappoint. The team is amazing, responsive, reliable and their quality is second to none. I would recommend to anyone.”
Libby Mason – Ottawa, Ontario
“The results were amazing. Utilizing my own items within my home and just placing them in different positions made each room more inviting. The company also brought into my home items to help coordinate a colour theme or to give my rooms the splash of colour need to create interest. Note the additional items were rented based on a monthly rate. I would have to say that I was so thrilled when I arrived home, I had a few of my friends over just to show them the results as I was so excited with what I saw. I wish I had the pictures of the before and after just to show you but I am sure Totalhome will have some great examples. One last thing…My house was sold in 3 days of being on the market.”
Lisa LeRoyer – Ottawa, Ontario
“Cindy and Gilbert did an amazing job of transforming a well lived in home into an urban fresh show home! The challenge was huge as the current tenant had two dogs, young baby and were in the process of moving!! Cindy managed to de clutter and provide a storage solution that worked for everyone; recommended and executed repairs and improvements; then began the excellent job of staging and presenting the only the inside but also the outside of this home. End result was a big success- first offer came in on day one of showings which led to a multiple offer and the house selling for top dollar!”
Rob Marland – Ottawa, Ontario
“Working with Cindy and Gilbert was such a pleasure. Cindy helped us make our house a home! We found them via referral and so glad we did. They are efficient and timely and completely listen to what your looking for. We couldn’t of done it without them.”
“This is the first time I used Cindy and I was incredibly impressed. I called her before 9:00 am and by 9:00 pm the same day I had a beautifully staged property. She is terrific with clients sensitive to their needs and provides great options. Cindy was a joy to work with, I will definitely recommend her to others and will certainly use her services again. Thank you Cindy.”
Suzanne Aleinik – Remax Affiliates Ottawa – Ottawa, Ontario
PROFESSIONAL & TALENTED
“Cindy Charbonneau from Total Home recently staged our home for sale. Our entire experience with Cindy was positive. Her attention to detail was impeccable, and her choices of colours, arrangements, placings etc. ensured that our home was presented in its best possible light. She is very good at what she does and we were very impressed with her professional approach to the entire project. It only takes two words to describe the result: “Well done!”
Ellis Craig- Ottawa, Ontario
“I recently had Cindy come over to organize my office. It had become a catch all for everything from decorations for my business, to art supplies, small pieces of furniture, odds and ends, as well as paperwork, oh the paperwork! The thought of the many hours it was going to take to organize and find a place for everything stressed me out. Cindy came in and in a matter of a few short hours the office looked fantastic I couldn’t believe what she had done everything was organized together and put away. It also was staged beautifully using things I already had. What a gift she has. Thank you, Thank you!! She is going to have to come back and tackle the basement!!”
“As a Real Estate Representative in Ottawa I can not begin to tell you how totally thrilled and excited we were over the transformation in our home.!!!! I’m still so very thrilled over your insight to capture our personal lifestyle and tastes with such flare and style. You have created such warmth and new added value to our home. Thank you for being so respectful of the budget and I am still wowed over they lovely and elegant pieces that you choose on our behalf to make this home one that we are so proud to live in.”
Cathy Zuana – Ottawa, Ontario
“It was a real pleasure working with Cindy . I called Cindy to stage a listing of mine rather last minute and she made the time for me. She was prompt, courteous and really knew her stuff. She gave me valuable suggestions on props I could use and rent from her. She had no problem rolling up your sleeves and getting things done quickly. I would highly recommend Cindy Charbonneau to anyone who needs their home staged.”
Antonella Holmes- Ottawa, Ontario
A WONDERFUL TEAM….GREAT RESULTS!
“I would not hesitate to recommend Gilbert and Cindy. They are so professional, have great report with their clients and work extremely hard. It was an absolute please working with them and plan to continue my business relationship with their company.
Incredible job for my clients – they were blown away with the transformation of their home!!! Sincerely, ”
Barbara B. RE/MAX Affiliates Realty Ltd – Ottawa, Ontario
“I have used Cindy’s services on two occasions, once with a colour consult for my en-suite bathroom and again to help me choose colours for my living, dining, kitchen and hallway access to the bedrooms. Since the majority of the previous colour was white, I didn’t know where to begin. Cindy was professional and patient and helped us to choose a colour scheme that was warm and inviting. We love it and have received many compliments on it. I would not hesitate to refer Total Home to any of my family and friends. I look forward to working with them again.”
Ginette Ouellette- Ottawa, Ontario
WE BOTH LOVE OUR REDESIGNED LIVINGROOM..
“Cindy of Total Homes was referred to me by a High School friend of hers. I trusted the judgement of this person and I am very happy I did. I needed help in finding new furniture, art works, tables etc as I wanted to refurnish my living room and have limited space. Cindy always arrived on time, whether we met at my home or at a store. She was conscious of my tastes, never pushed her own preferences on me, but always suggesting and asking if I liked. I rarely did not like what she was suggesting. What was a daunting chore for me became a fun experience. Cindy is a warm and caring young woman and I will be happy to refer her to anyone who needs her services. I can’t thank you enough Cindy; we both love the living room.”
Michelle Swanlund – Ottawa, Ontario
MADE A DIFFERENCE…
“It is with pleasure that I express my gratitude to Cindy Charbonneau of Total Home for her ability to transform my cluttered, outdated and stuffy bedroom into a bright yet calming, clean and organized space.
I have many health issues and am a senior citizen and for that reason I need rest time throughout the day and need to maintain a healthy sleep routine during the nights. Before my bedroom makeover, I would often sleep in my living room on my lazy boy because I didn’t enjoy being in my room. It was difficult to move around in and had a very dismal feeling to it. Now, I sleep in my room every night and now take naps in my room during the day.
I love my room and I show it off to everyone who walks through my door. People are amazed at the transformation. I gladly tell everyone that it was Cindy Charbonneau of Total Home. She was very attentive and caring and ensured that I was involved every step of the way.”
Cheryl – Ottawa, Ontario
…MASTER CARPENTER IS AN UNDERSTATEMENT…
“I’ve known Gilbert for years, and he has helped me out dozens of times, a master carpenter is an understatement ! He not only knows carpentry, but just about everything else…Very polite, clean, and punctual… Don’t get stuck with someone that just ” says ” they know there stuff, call Total Home to make sure it’s done right…”
M Lachapelle – Ottawa, Ontario
We take great comfort leaving our home in the hands of Total Home. The services provided over the years have made our lives much easier. The feeling of security and trust they provide while we are away from our home at times is invaluable. Being business owners ourselves we know a good thing when we see one. The combined services you get with Total Home is the best part besides the trusting relationship. We found having different trades in our home invasive and unnerving at times so a trusting relationship with a service that provides everything is wonderful. We highly recommend trying the services they provide
Linda and Kirby S – Kemptville, Ontario
“My husband and I would highly recommend Total Home over any other. We gutted our basement bathroom due to plumbing problems and was very discouraged until we found Total home. Right from the start we felt very confident hiring them, their friendly disposition, professionalism was a breath of fresh air. They certainly know what they are doing. We needed to start right from the beginning with color consultations, drywall installation, flooring, even up to the window treatments. They were very efficient and reliable, I’m so very pleased with the outcome, like I mentioned at the beginning, we would highly recommend Total Home over anyone. Take our word for it, you won’t be sorry!”
ON TIME…ON BUDGET!
“Had them build a deck for me last fall and they did a excellent job. Showed up to do the job when we agreed and finished it quickly . Unlike experiences I have had with other contractors who take 3 weeks to do a 1 week job. ”
“I highly recommend this company. They were fast, efficient and very reasonably priced. I was very happy with their services.”
“They are Amazing . There work is so fantastic and they are amazing to work wit. They complete the task on time and on budget. Not enough great things to say. You need them to come into your home.”
“Gilbert at Total Home has done jobs for us both inside the home and outside. From fence repairs to absolutely gorgeous crown moulding, he takes pride in any job he does. When we need work done around the house, we always call Total Home because their prices are competitive and they know how to please their customer. ”
“We would gladly and highly recommend Gilbert Lutes to our friends, and hire him again for any new work on our house. We like the way he runs his business. He is friendly and easy to work with, and a consummate professional. We appreciated the precise cost estimate, his honesty, reliability, and responsiveness to our needs. We always felt that he cared as much about the renovation as we did. His attention to detail was matched by his good taste in accessories. The sub-contractors he used were also top notch, making our experience with Gilbert Lutes an all-round success.”
Daniel Buckles, PhD.
HIGHEST QUALITY OF WORKMANSHIP…
“Gilbert Lutes of Total Home was responsible for supervising and working on the complete renovation of my kitchen and main bathroom. For both rooms, we had opted for a total re-design and this involved changing everything from location of sinks, windows, lights and vanities to installing new floors, cabinets, and even new ceilings. Throughout the renovation, I found that Gilbert Lutes’ workmanship was of the highest quality. He takes great pride in his work and he delivers on time!
Throughout the project, Gilbert was open to suggestions and offered helpful and frank advice when decisions had to be made. His experience in the field is extensive and this has made me confident in his ability to do the work. In a short period of time I had developed a sense of trust in Gilbert and felt that I was dealing with a professional. Overall, I am very satisfied with the end result of our home renovations and I look forward to hiring Gilbert Lutes once again for the next phase of work.”
Jack Torjman – Nepean, Ontario
HIGHLY RECOMMENDED WHEN SELLING YOUR HOME…
“I recently used the staging services of Total Home. My place was totally transformed. The staging created a charming feeling and a cozy atmosphere. I was served with professionalism and warmth. I definitely recommend Total Home for my family and friends.”
“When I needed help setting the stage to sell an empty condo, I knew exactly who to call. SOLD sign means great team work.””
Adam Armstrong – Ottawa, Ontario
PROBLEM SOLVER…QUICK RESULTS…
Had frozen pipes in my basement from a new construction which was poorly done by different contractor. Gilbert was referred to me and was onsite the next day to look at the situation. Gave me a fair estimate and started demolition of my new bathroom right away. He was quick to identify the cause of the frozen pipes and took the time to explain to me the process in detail that he would take to rectify the issue. We had discovered the frozen pipes 2 days before leaving for a Christmas vacation. It only takes 5 minutes of talking to Gilbert that you know that he’s a trustworthy guy and knows his stuff. We left Gilbert a key for the house and he completed the project within the given time-frame without any surprises. When we got back from vacation, Gilbert was cleaning up, had a pizza with the family and we were able to enjoy our new bathroom again. We’ve had some really cold days since and no more issues with frozen pipes! Will definitely recommend him to any of my family and friends!
We are so pleased with our new bathroom! We hired Gilbert on a recommendation from a friend and we were not disappointed. He arrived on time every day and had some great ideas for our project. Gilbert was very professional and the quality of work was outstanding. The project stayed on time and and on budget and we really couldn’t be happier. We’ll be recommending Total Home to all our friends and will be using him again for our kitchen renovation next year. Great work!
I met with several contractors for the renovations to this 100 year old home. Total Home was the only contractor that was licensed to do the work that I required yet his prices were reasonable and the quality of his work was excellent. Because of my satisfaction with Total Home and the work Gilbert provided, I decided to renovate the whole apartment. I was especially thrilled with the fact that when a project was started, I could trust that Total Home was committed to remaining on site until the project was finished. Total Home was dependable, trustworthy and honest. I highly recommend Total Home for your projects
I hired Total Home to replace a leaky picture window in my living room. And a patio door off the kitchen . They helped me choose an attractive window that suited the style of my home. He was very patient with all the questions and concerns I had about the job and didn`t take offense at anything I questioned. He took the time to explain the job clearly and in detail. Which I found reassuring. The window and door were good quality and reasonably priced. I left him to do it and went to work. He called me a little while later to tell me that there was no vapour barrier on the house! Gilbert sent me pictures of it. The code on that had probably changed just after my house was built. Mold was just starting to grow where water had gotten underneath the siding.He took a picture of it for me. With my approval and a very reasonable add on he took care of everything the same day and finished on time. I was glad he didn`t just put the siding back on and move on to the next job. I felt he cared about my house as much as I did . We are going to use this company to do the kitchen remodel and a new sun room on the back. I highly recommend them.
THEY DID IT AGAIN….
Gilbert of Total Home arrived to a gutted bathroom. I had told him I would bring it down to sub floor but when I started striping the bathroom I found multiple unsound layers and went right down to stud and joist. Total Home arrived and wasn’t phased by my bathroom without a floor I provided him. He quickly got to work and squared the room up then did all the custom framing required to tie old house into slightly less old addition. We now have a wonderful tiled modern bathroom with new pocket door and gabled ceiling. Thanks again for everything Gilbert!
Work is completed as scheduled, and within quote. Responsiveness reflects urgency of repair or renovation. We are given the choice of supplying the material, or having Total Home supply the material. Completed work is of high quality. We have contracted Total Home to do 6 jobs to date.
EXPECTATIONS COMMUNICATED AND EXECUTED…
Gilbert was a true professional. He was quick and courteous and kept to his price and timeline. We were living in Chicago at the time of the Reno on our home in Ottawa but despite the distance he made sure were kept up to date by sending daily updates and lots of photos of the job as it unfolded. The workmanship and finished product was excellent. We would recommend him again and will be using him for all future work on our house.
Excellent job, very impressed with his work, took the time to make sure I understood what needed to be done and why, very professional individual.
Very satisfied with the work from Gilbert at Total Home. Simply put: Gilbert listened to my needs/wants/concerns, then provided a reasonable quote and then finally did exactly what he said he’d do in the time he said he’d do it. Gilbert offered suggestions of project improvements without trying to nickle and dime me. Gilbert was very responsive and accessible. Care was taken to minimize mess from being tracked all over my house. Finally the finished work was excellent and the warranty provides peace of mind. I will definitely use Total Home on my next project and wouldn’t hesitate to recommend him to family and friends.
Hendrik & Lynn
We would gladly and highly recommend Gilbert Lutes of Total Home to our friends, and hire him again for any new work on our house. We like the way he runs his business. He is friendly and easy to work with, and a consummate professional. We appreciated the precise cost estimate, his honesty, reliability, and responsiveness to our needs. We always felt that he cared as much about the renovation as we did. His attention to detail was matched by his good taste in accessories. The sub-contractors he used were also top notch, making our experience with Gilbert lutes of Total Home an all-round success.
Daniel Buckles, PhD. Carleton University, Ottawa Ont.